Tech support scams are becoming increasingly sophisticated, preying on unsuspecting individuals and businesses to steal money, sensitive information, or even access to your network. These scams often masquerade as urgent repair requests or fake technical issues. At Comwell Systems Group, we’ve seen how these scams can impact users across Surrey, Vancouver, Burnaby, and the Lower Mainland, and we’re here to help you recognize and avoid them.
Here are five signs you may be dealing with a tech support scam:
- Unsolicited Calls Claiming to Be Tech Support
If you receive an unexpected call from someone claiming to be tech support, be cautious. Scammers often use tools to generate fake Caller IDs, making it appear as though the call is from a trusted source. Remember: Legitimate companies like Microsoft will never call you unsolicited to offer technical support.
- Error Messages With Urgent Phone Numbers
Have you seen a popup or error message urging you to call a number immediately? This is a common tactic used to create panic. Microsoft and other reputable companies never include phone numbers in their error messages.
- Payment Demands via Gift Cards or Cryptocurrency
A red flag should go up if someone claiming to be tech support asks you to pay with gift cards or cryptocurrency like Bitcoin. Genuine tech support professionals will explain all costs upfront and use traditional, traceable payment methods.
- Requests to Download Software From Unknown Sources
If you’re asked to install software via email links or third-party websites, think twice. Always download software directly from official company websites or trusted app stores to avoid malware.
- Requests for Sensitive Information
Legitimate tech support will never ask for your password, social security number, or other private data. Sharing this information could give scammers access to your accounts or systems.
How to Stay Safe and Respond to Scams
At Comwell Systems Group, our IT experts specialize in cybersecurity solutions for individuals and businesses in Surrey, Vancouver, Burnaby, and the Lower Mainland. If you believe you’ve encountered a tech support scam, here’s what to do:
- Uninstall any suspicious applications scammers may have directed you to install.
- Run a full malware scan using a reliable security tool like Windows Security.
- Reset your device if scammers have gained access to your computer.
- Change your passwords immediately.
- If you’ve already made a payment, contact your credit card provider to dispute the charge.
- Report the scam:
- Microsoft Scam Reporting Tool
- Unsafe Websites: In Microsoft Edge, go to Settings and More > Help and Feedback > Report unsafe site.
Protect Your Network with Comwell Systems Group
As a trusted IT service provider in the Lower Mainland, we help businesses secure their systems and prevent cyber threats. From cybersecurity solutions to proactive IT management, Comwell Systems Group is here to ensure your technology is safe and efficient. If you’re concerned about your business’s overall security, don’t wait for a problem to occur. Schedule a FREE Security Risk Assessment with our team today, and let’s ensure your entire network is protected from top to bottom. Our experts will identify vulnerabilities and recommend tailored solutions to keep your business safe. Click here or call us at 604-303-8600 to get started.
